🚚 SmartStoreLK
Delivery & Returns
Everything you need to know about our delivery and return policies.
🚚 Delivery Information
Delivery Timeframe
2–5 business days islandwide
Free Delivery
Orders above Rs. 15,000 get free delivery!
Cash on Delivery
COD available islandwide. Pay when your order arrives at your door.
Secure Packaging
All items are carefully packed to prevent damage in transit.
📍 District Delivery Charges
| District | Delivery Charge | Free if order over |
|---|---|---|
| Colombo | LKR 350.00 | FREE over LKR 15,000.00 |
| Gampaha | LKR 350.00 | FREE over LKR 15,000.00 |
| Kalutara | LKR 450.00 | FREE over LKR 15,000.00 |
| Kandy | LKR 450.00 | FREE over LKR 15,000.00 |
| Matale | LKR 450.00 | FREE over LKR 15,000.00 |
| Nuwara Eliya | LKR 500.00 | FREE over LKR 15,000.00 |
| Galle | LKR 450.00 | FREE over LKR 15,000.00 |
| Matara | LKR 450.00 | FREE over LKR 15,000.00 |
| Hambantota | LKR 500.00 | FREE over LKR 15,000.00 |
| Kurunegala | LKR 450.00 | FREE over LKR 15,000.00 |
| Puttalam | LKR 500.00 | FREE over LKR 15,000.00 |
| Anuradhapura | LKR 500.00 | FREE over LKR 15,000.00 |
| Polonnaruwa | LKR 500.00 | FREE over LKR 15,000.00 |
| Badulla | LKR 500.00 | FREE over LKR 15,000.00 |
| Monaragala | LKR 550.00 | FREE over LKR 15,000.00 |
| Ratnapura | LKR 500.00 | FREE over LKR 15,000.00 |
| Kegalle | LKR 450.00 | FREE over LKR 15,000.00 |
| Jaffna | LKR 650.00 | FREE over LKR 15,000.00 |
| Kilinochchi | LKR 700.00 | FREE over LKR 15,000.00 |
| Mannar | LKR 700.00 | FREE over LKR 15,000.00 |
| Mullaitivu | LKR 750.00 | FREE over LKR 15,000.00 |
| Vavuniya | LKR 650.00 | FREE over LKR 15,000.00 |
| Ampara | LKR 600.00 | FREE over LKR 15,000.00 |
| Batticaloa | LKR 600.00 | FREE over LKR 15,000.00 |
| Trincomalee | LKR 600.00 | FREE over LKR 15,000.00 |
♻ Returns Policy
1
Report within 7 days
7-day return window for defective or wrong items.
2
Original packaging required
Items must be in original, unused condition with original packaging.
3
Contact us to start return
Contact us at info@smartstorelk.com or call us to initiate a return.
4
Replacement or refund
Once verified, a replacement or refund will be processed within 3–5 business days.
⚠ Please note: Returns are not accepted for software, opened consumables, or items damaged by misuse.
For warranty claims, please contact the brand service centre with your purchase receipt.